Fulfilment & LogisticsCustom Software
Lama Fulfilment
Custom WMS Built With Laravel & API Integrations
100%
Custom WMS
+40%
Operational Efficiency
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Fulfilment & LogisticsCustom SoftwareSystem IntegrationIT Infrastructure
Case Study
Custom Client Portal & Microsoft 365 Integration
Unified internal systems and a self-service portal that transformed client operations.
Custom
Client Portal
Built for their needs
-50%
Support Requests
Self-service impact
+60%
Operational Control
Visibility gained
Custom
Client Portal
Success Story
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The Challenge
Disconnected Systems, Limited Visibility
CK Fulfilment had grown organically but their internal systems hadn't kept pace. Communication was fragmented, client information was scattered, and there was no central place for clients to access their data.
Multiple disconnected communication tools
No centralised document management
Client information scattered across systems
No self-service options for clients
Manual processes eating up staff time
The Solution
Custom Portal & Unified Infrastructure
We built a custom client portal giving their customers direct access to inventory and shipment data, while migrating their internal operations to Microsoft 365 for a unified workflow.
1
Custom Client Portal
Built a branded portal where clients can view inventory, track shipments, and access reports without contacting support.
2
Microsoft 365 Migration
Migrated all communication, documents, and collaboration to Teams and SharePoint, creating a single source of truth.
3
Power Automate Workflows
Implemented automated workflows to handle repetitive tasks, notifications, and reporting.
4
Staff Training & Adoption
Comprehensive training program to ensure the team could leverage the new tools effectively.
The Results
Operations That Run Themselves
CK Fulfilment now operates from a unified platform. Their clients love the self-service portal, support requests have dropped 50%, and the team has visibility into everything happening across the business.
0
Support Requests
Self-service portal impact
0
System Unification
Everything in one place
0
Visibility Increase
Into operations
0
Client Access
To their information
Success
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