← All work
CK Fulfilment
Custom Software

Custom Client Portal &

Microsoft 365 Integration
Unified internal systems and a self-service portal that transformed client operations.
CK Fulfilment logo
Client
CK Fulfilment
Service
Custom Software; System Integration; IT Infrastructure
Year
TBC
Stack
Microsoft 365, SharePoint, Power Automate

01

The challenge

Needing Reliable Technical Support

CK Fulfilment had grown organically but their internal systems hadn't kept pace. Communication was fragmented, client information was scattered, and there was no central place for clients to access their data.

  • Multiple disconnected communication tools
  • No centralised document management
  • Client information scattered across systems
  • No self-service options for clients
  • Manual processes eating up staff time
TBC

02

Our approach

Embedded Technical Partnership

We built a custom client portal giving their customers direct access to inventory and shipment data, while migrating their internal operations to Microsoft 365 for a unified workflow.

The CK Fulfilment client portal interface.

  • Custom Client Portal

    Built a branded portal where clients can view inventory, track shipments, and access reports without contacting support.

  • Microsoft 365 Migration

    Migrated all communication, documents, and collaboration to Teams and SharePoint, creating a single source of truth.

  • Power Automate Workflows

    Implemented automated workflows to handle repetitive tasks, notifications, and reporting.

  • Staff Training & Adoption

    Comprehensive training program to ensure the team could leverage the new tools effectively.
03  The result

Operations That Run Themselves

-50%
Support Requests
100%
System Unification
60%
Visibility Increase
24-Jul
Client Access
04
Project Timeline
PHASE 01
Discovery & Scoping
TBC
Designed the data model, integrations, and interface around their day-to-day operations.
PHASE 02
Architecture & Design
TBC
Designed the data model, integrations, and interface around their day-to-day operations.
PHASE 03
Build & Integration
TBC
Built the application and connected it to the required third-party systems.
PHASE 04
Launch & Ongoing Support
TBC
Rolled out to the team and moved into proactive maintenance and support.
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Phone
+44 1254 929068
Studio
Lancashire, UK
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