Privacy Policy
Last updated: 16-09-2025
Nectra Technologies (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, our website, or our services.
1. Who We Are
Nectra Technologies is a UK-based digital services company providing SEO, website design, CRM development, and fractional CTO services. We act both as a data controller (for leads, clients, and website visitors) and, in some cases, as a data processor when we handle data on behalf of our clients through portals, websites, or software solutions we create.
2. What Data We Collect
We may collect and process the following categories of data:
- Contact details: name, email address, phone number, company name, job title.
- Lead generation data: information you submit via Facebook/Meta lead forms, our website contact forms, or email outreach.
- Technical data: IP addresses, browser type, device information, session data, and interaction data via cookies, Google Analytics, and Microsoft Clarity.
- Client project data: information uploaded or stored in CRM systems, websites, or portals we build or manage. This may occasionally include sensitive data if provided by the client, but we process it strictly under client instruction.
3. How We Use Your Data
We use your data for:
- Responding to enquiries and providing our services.
- Running Facebook/Meta, Google, and other digital advertising campaigns.
- Analysing website and campaign performance.
- Improving our website, services, and customer experience.
- Meeting contractual obligations with our clients.
- Complying with legal and regulatory obligations.
4. Legal Bases for Processing
We process your data under the following lawful bases:
- Consent – e.g. when you submit a Facebook form or accept cookies.
- Contract – e.g. delivering services to you or your business.
- Legitimate interests – e.g. marketing our services, improving systems, ensuring IT security.
- Legal obligation – e.g. when required to provide data to regulators or authorities.
5. Cookies, Pixels & Tracking Tools
We use cookies, pixels, and analytics tools, including:
- Meta (Facebook) Pixel – to measure ad effectiveness and build audiences.
- Google Analytics & Tag Manager – to understand visitor behaviour.
- Microsoft Clarity – for session replay and heatmap analysis.
You can control or disable cookies through your browser. You may also opt out of personalised ads through your Meta account settings or Your Online Choices.
6. Sharing of Data
We may share your data with:
- Advertising platforms (e.g. Meta, Google) for campaign delivery.
- Analytics providers (Google, Microsoft).
- Subcontractors/partners working under strict confidentiality agreements.
- Authorities if legally required.
We do not sell your personal data.
7. International Transfers
Where data is transferred outside the UK/EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses or UK adequacy regulations.
8. Data Retention
- Marketing leads: typically retained for up to 24 months unless you opt out earlier.
- Client project data: retained only for the duration of the contract and securely deleted or returned at termination.
- Analytics data: retained according to provider policies (e.g. Google Analytics 26 months).
9. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
- Access your data.
- Request correction or deletion.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent (where applicable).
To exercise your rights, contact us at [Insert Email].
10. Security & Client Data Handling
We implement appropriate technical and organisational measures to protect data.
When acting as a data processor for clients, we only process personal data in accordance with their written instructions and do not use it for our own purposes.
11. Contact & Complaints
If you have questions, please contact us:
Nectra Technologies
Email: harri@nectra.co.uk
Address: 42 Brighton Terrace, Darwen, BB31NY
If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.